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  • Why can't I access my pattern download?
    Download links expire after 30 days. If you have not downloaded your pattern to a device or have lost pattern please send invoice number to
  • I need help with understanding a section in the pattern
    Please contact Vanessa at You should receive a reply within 24 hours during business hours (9am to 5pm PST Mon to Fri)
  • Color Variations
    All photos of hand dyed yarn are taken in natural day light with no editing to capture the true colors of each skein. Colors may differ slightly on different device screens. If you are completely unhappy please contact Hand dyed yarn will have slight variations from 1 skein to another but will be dyed from the same dye lot if pictured together.
  • Pre-Order Collections
    Pre-orders may take up to 8 weeks to be hand dyed, processed and shipped to you. You will receive a tracking number when your pre-order has been shipped. Pre orders are final sale but please email if you are unhappy with your purchase
  • Yarn Care
    Please hand wash with similar colors using delicate detergent (wool wash or baby shampoo) 100% Superwash Merino may be machine washed but recommend always hand washing. Do not tumble dry or hang dry. Place garment flat on a towel or blocking mat to air dry
  • Return Policy
    All OOAK skeins are final sale. For other products please email within 5 days of delivery to request a return. Shipping cost/Customs will not be reimbursed.
  • Shipping
    All orders are sent through USPS. You will receive a tracking number via email. Please contact if you have any questions regarding your order
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